Customer Relations Service Representative (CRS) - The SM Store

Join The SM Store, a leading retail brand in the Philippines expanding its premium customer experience to Bali, Indonesia! We are seeking a dedicated and customer-focused Customer Relations Service Representative (CRS) to oversee our Customer Rel

As a CRS at The SM Store in Bali, you will be the voice of our brand, ensuring every customer leaves with a smile. You'll handle inquiries, resolve complaints, and provide exceptional service through our contact center, using tools like Zendesk and Salesforce. This role is perfect for someone who thrives in a fast-paced environment and loves making a difference in the lives of our customers.

With a strong focus on customer satisfaction, The SM Store is not just a retail brand but a community builder. Located in the heart of Bali, our store offers a unique blend of local and international products, creating a shopping experience like no other. Join us and be part of a team that values your growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Resolve issues efficiently using our CRM system, Zendesk, and Salesforce.
• Provide excellent customer service, ensuring high satisfaction ratings.
• Monitor and analyze customer feedback to improve our services.
• Maintain accurate records of all customer interactions.
• Collaborate with the sales and marketing teams to enhance the customer experience.
• Stay updated with the latest trends and best practices in customer service.
• Participate in training and development programs to enhance your skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of excellent customer service skills.
• Fluency in English and Bahasa Indonesia.
• Experience with CRM systems like Zendesk and Salesforce is a plus.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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